Patient Privacy Policy

Your privacy is important to us!

This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We are pleased to discuss our procedures with you, and to amend any inaccuracies in our records.

Information collected

We only collect information from our patients that is ncessary for good health care, and aim to ensure that any information we hold is accurate, complete and u- to-date. Records of patients who no longer attend this practice are destroyed or permanently de-identified when no longer needed.

In line with normal business procedures, this practice maintains contact lines and mailing lists of people (other than patients) with whom we do business or wish to contact from time to time.

Use of information collected

The health information we hold helps us provide our patients with the best possible health care, and is normally disclosed only to others involved in your treatment (such as your doctor). If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.

Occasionally, we may be involved in research in health issues. If any data from this practice is used in research, it will not include information that identifies our patients, unless special circumstances apply.

Heath information from this practice is also sometimes used for quality assurance or clinical audit activities, which helps improve the treatment and service we provide. Data used for these purposes is normally de-identified to protect the privacy of our patients.

Security of information collected

This practice has systems in place to protect records. Nobody other than staff has access to these records - they are kept in a secure location, and no unauthorised person has access to them.

Further information

This practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.

If you would like to discuss any aspects of our privacy policy, or review your health records, please advise your treating physiotherapist.